Job Description
Are you ready to launch your career in the tech industry? TechFlow Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in San Antonio, TX. We offer immediate start dates and a comprehensive training program designed to take you from novice to professional. We value dedication, curiosity, and the drive to learn. If you are looking for an opportunity where you can make an immediate impact and grow with a leading technology firm, we want to hear from you.
Responsibilities
- Provide technical assistance and troubleshooting for hardware and software issues to internal staff.
- Manage and maintain the company ticketing system to ensure timely resolution of support requests.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Monitor network security and ensure compliance with company IT policies.
- Collaborate with the IT team to identify areas for process improvement and system upgrades.
- Document technical procedures and maintain accurate logs of all support activities.
Qualifications
- High school diploma or GED is required.
- Basic knowledge of computer operating systems (Windows, macOS) and office software.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team environment.
- Eagerness to learn new technologies and adapt to changing IT environments.