Job Description
We are looking for motivated individuals to join our dynamic team as an Entry Level IT Support Specialist. If you are looking for an immediate start and the flexibility to work from home or in our Fort Worth office, this is the opportunity for you. We offer comprehensive training and a clear path for career advancement in Information Technology.
At Apex Digital Solutions, we prioritize growth and customer satisfaction. As a remote-first company with a strong presence in Fort Worth, we value diverse perspectives and technical curiosity. Join us and turn your passion for technology into a rewarding career.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues via remote channels and phone.
- Assist customers with account setup, software installation, and basic network connectivity.
- Maintain accurate documentation of support tickets and customer interactions in our CRM system.
- Collaborate with senior IT staff to resolve complex technical challenges and learn new technologies.
- Participate in daily stand-ups and training sessions to enhance technical skills and product knowledge.
Qualifications
- High School Diploma or GED required.
- Familiarity with Windows and macOS operating systems.
- Strong written and verbal communication skills with the ability to explain complex concepts simply.
- Reliable internet connection and a dedicated home office space (for remote applicants).
- A willingness to learn new technologies and adapt to changing environments.
- Must be authorized to work in the United States.