Job Description
We are seeking ambitious individuals to join our growing IT department as Entry Level Support Specialists. If you have a passion for technology and a desire to launch a stable career in the tech industry, this is the perfect opportunity for you. We offer on-the-job training, a competitive benefits package, and a clear roadmap for professional growth in the heart of Atlanta.
Why Join Us?
- Immediate start available for qualified candidates.
- Comprehensive mentorship program for career starters.
- Competitive base salary and performance bonuses.
- Health, dental, and vision insurance from day one.
Responsibilities
- Provide first-level technical support and troubleshooting for employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues on Windows and Mac platforms.
- Assist with the setup, deployment, and configuration of new devices, including laptops, printers, and mobile devices.
- Maintain accurate records of help desk tickets and system inventory using ticketing software.
- Collaborate with senior IT staff to identify system trends and improve overall user experience.
- Perform routine maintenance and updates on company workstations and servers.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (equivalent experience will be considered).
- Basic knowledge of computer hardware components and operating systems (Windows/Linux/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to learn new technologies and obtain relevant IT certifications.
- Ability to work in a fast-paced environment and adapt to changing priorities.