Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? El Paso Digital Innovations is seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our growing team in El Paso, TX.
We are committed to fostering talent. If you have a passion for technology, a desire to solve problems, and a strong work ethic, we want to hear from you. This is a fantastic opportunity to gain hands-on experience with industry-standard tools and work alongside experienced professionals.
Why Join Us?
- Comprehensive Training: We provide extensive on-the-job training for all new hires.
- Career Growth: Clear pathways for advancement from Support to Network Administration and beyond.
- Modern Environment: Work with the latest hardware and software in a collaborative office setting.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist end-users with computer setup, installation, and maintenance.
- Monitor and respond to incoming help desk tickets and emails efficiently.
- Perform routine system updates, patch management, and security scans.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with the senior IT team to identify areas for process improvement.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows 10/11, macOS).
- Familiarity with networking concepts such as IP addresses, DNS, and Wi-Fi connectivity.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with non-technical users.
- Must be willing to obtain relevant IT certifications (CompTIA A+ preferred).