Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our growing team in the heart of Detroit. This is an excellent opportunity for individuals looking to kickstart a career in technology with no prior experience required.
At Detroit Tech Innovations, we believe in nurturing talent. You will receive comprehensive training and mentorship from industry experts. Our modern office is located in the downtown area, offering a dynamic environment for professional growth.
Why Join Us?
- Competitive entry-level salary.
- Full-time, stable employment.
- On-the-job training and certification assistance.
- Health, dental, and vision insurance.
Responsibilities
- Assist users with hardware and software troubleshooting and basic computer issues.
- Set up new workstations, configure user accounts, and install necessary applications.
- Monitor system performance and respond to incoming support tickets via phone and email.
- Maintain an organized inventory of IT equipment and supplies.
- Collaborate with the senior IT team to implement software updates and security patches.
- Provide exceptional customer service and technical guidance to staff members.
Qualifications
- High school diploma or GED is required; associate degree or technical certification is a plus.
- Fundamental understanding of how computers operate and basic networking concepts.
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and adapt to changing priorities.
- Must be authorized to work in the United States.