Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Denver to deliver exceptional technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document all support tickets and maintain accurate incident records in ITSM systems
- Collaborate with senior technicians to resolve complex technical escalations
- Assist with onboarding new employees and setup of workstations
- Conduct routine system maintenance and security updates
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with hardware and software issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site visits