Job Description
We are seeking a motivated and tech-savvy Entry Level IT Support Specialist to join our growing team in Colorado Springs. In this role, you will be the first point of contact for our internal employees, providing top-tier technical support and ensuring our technology infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers looking to launch a career in Information Technology with a company that values growth and mentorship.
Why Join Us?
- Comprehensive Training: We provide extensive on-the-job training and mentorship to help you master IT support skills.
- Career Growth: Clear pathways for advancement into network administration, cybersecurity, or system engineering.
- Modern Environment: Work with the latest hardware and software in a collaborative, innovative culture.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
Don't miss your chance to start your professional journey with us. Apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/Jira) to internal staff.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist with the setup, configuration, and deployment of new workstations and mobile devices.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with senior IT staff to identify and resolve complex technical problems.
- Monitor system performance and report on technical incidents to management.
- Conduct regular software updates and security patches on company devices.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- Basic understanding of computer hardware components (CPU, RAM, Storage) and peripherals.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent communication skills, both written and verbal.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Valid driver’s license and willingness to travel between office locations (if applicable).