Job Description
Join a Dynamic Team in the Heart of Chicago
Apex Digital Solutions is looking for ambitious individuals to join our growing technical support team. We are seeking a dedicated Entry Level IT Support Specialist who is eager to learn and grow within the technology sector. This is a fantastic opportunity for recent graduates or career changers with a strong aptitude for technology and customer service.
In this role, you will work alongside experienced engineers to resolve technical issues, assist employees with hardware and software problems, and ensure our internal systems run smoothly. We provide comprehensive training to help you succeed.
Why Apply?
- Competitive salary and comprehensive benefits package.
- On-site training with senior technical staff.
- Clear career progression path in IT.
- Located in the Loop, Chicago.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for internal employees using ticketing systems.
- Customer Assistance: Provide exceptional technical support and guidance to staff via phone, email, and in-person.
- Hardware Maintenance: Perform basic maintenance, updates, and troubleshooting on laptops, printers, and mobile devices.
- System Setup: Assist in the setup of workstations, networks, and peripherals for new hires.
- Documentation: Accurately document technical issues, solutions, and steps taken in our support database.
- Inventory Management: Assist in tracking IT equipment inventory and ensuring assets are accounted for.
Qualifications
- Education: High school diploma or GED required; Associate or Bachelor’s degree in IT or related field is a plus but not mandatory.
- Computer Literacy: Comfortable navigating Windows and Mac operating systems.
- Communication Skills: Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Problem Solving: Demonstrated ability to troubleshoot problems and think critically under pressure.
- Professionalism: Punctual, professional demeanor, and a willingness to learn new technologies quickly.
- Reliability: Ability to work full-time hours, Monday through Friday, in the Chicago office.