Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide technical assistance across our Long Beach operations. This is your opportunity to gain hands-on experience in networking, system administration, and cybersecurity while working with industry-leading professionals in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues for internal staff
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support with exceptional customer service
- Document IT processes and maintain accurate inventory records
- Collaborate with senior team on system upgrades and security protocols
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25 lbs for equipment handling
- Valid California driver's license for occasional site visits