Job Description
Join our dynamic team at Tech Innovate Solutions as an Entry Level IT Support Specialist! We're urgently hiring passionate individuals ready to kickstart their tech careers in Sacramento. This full-time role offers hands-on experience with cutting-edge technology while providing critical support to our clients. If you're detail-oriented, tech-savvy, and eager to learn, apply now and become part of our innovative workforce!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior technicians on complex problem-solving
- Conduct regular system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service experience preferred
- CompTIA A+ certification a plus