Job Description
Join our dynamic team at TechNova Solutions! We're urgently seeking passionate Entry-Level IT Support Specialists to launch your career in Houston's thriving tech hub. As a cornerstone of our operations, you'll provide critical technical assistance to our growing client base while receiving hands-on training from industry veterans. This urgent opening offers rapid career progression in a supportive environment with competitive benefits and mentorship opportunities. Don't miss your chance to grow with one of Houston's fastest-growing tech firms!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across client environments
- Provide remote and on-site technical support via ticketing systems and direct communication
- Document IT processes, solutions, and knowledge base articles for team scalability
- Collaborate with senior engineers on network security protocols and system updates
- Conduct user training sessions on new technology implementations
- Monitor system performance and proactively address potential issues
- Assist with inventory management and asset lifecycle tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud platforms
- Strong problem-solving abilities with customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to lift 30lbs for equipment installation duties
- Valid Texas driver's license for occasional client site visits
- Quick learner with adaptability to new technologies