Job Description
Join our dynamic Denver-based team as an Entry Level IT Support Specialist! TechSolutions Denver is seeking motivated recent graduates to launch their careers in technology while supporting innovative startups and established enterprises across the Front Range. This hybrid role offers comprehensive training, mentorship from industry experts, and growth opportunities into cybersecurity or cloud infrastructure pathways. Enjoy competitive benefits, flexible scheduling, and a collaborative environment in Denver's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and mobile devices for new employees
- Document IT procedures, knowledge base articles, and troubleshooting guides
- Collaborate with senior engineers on system upgrades and security patch deployments
- Monitor helpdesk ticket queues and resolve incidents within SLA targets
- Assist with onboarding processes including account creation and system access
Qualifications
- Associate's degree or Bachelor's in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- Familiarity with IT service management tools (ServiceNow, Jira, or Zendesk)
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid Colorado driver's license for occasional equipment transport
- Authorization to work in the United States without sponsorship