Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in San Antonio's thriving tech scene. This full-time role offers hands-on experience with enterprise systems while providing exceptional service to our diverse client base. Enjoy competitive pay, comprehensive benefits, and clear growth pathways into cybersecurity and cloud infrastructure roles. Our collaborative environment fosters innovation, and we actively invest in your professional development through certifications and mentorship programs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows 10/11 and macOS systems
- Manage Active Directory user accounts and permissions
- Document IT processes and maintain service ticket records
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex system deployments
- Train end-users on new software and security protocols
Qualifications
- Associate degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification preferred
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with cloud platforms (AWS/Azure fundamentals)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid Texas driver's license required for occasional on-site visits