Job Description
Launch your tech career in Seattle's booming innovation hub! TechForward Solutions is seeking passionate individuals for our Entry-Level IT Support Specialist role. No prior experience required—we provide comprehensive training to transform your potential into professional expertise.
What You'll Gain:
- Industry-recognized certifications (CompTIA A+, Microsoft 365)
- Mentorship from senior engineers at Fortune 500 partners
- Clear career progression paths to cybersecurity or cloud engineering
- Competitive benefits including health insurance and 401(k) matching
Join our diverse team supporting 200+ startups and enterprises across the Pacific Northwest.
Responsibilities
- Provide Tier 1 technical support for 500+ employees via phone, chat, and ticketing systems
- Deploy and configure Windows/macOS laptops, peripherals, and cloud applications
- Troubleshoot network connectivity issues using diagnostic tools
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Participate in quarterly technology upgrade projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and internet navigation skills
- Customer service mindset with strong communication abilities
- Ability to learn technical concepts quickly through hands-on training
- Valid driver's license for occasional site visits
- Passion for technology and eagerness to grow in IT