Job Description
Join our dynamic IT team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're seeking motivated recent graduates and career changers to provide essential technical support to our growing Louisville-based operations. This role offers hands-on experience in a collaborative environment with opportunities for professional growth and certification. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values innovation and learning.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide Tier 1 support via phone, email, and ticketing systems for 200+ employees
- Assist with network administration tasks including VPN setup and user permissions
- Document all troubleshooting steps and maintain accurate IT asset inventory
- Collaborate with senior IT staff on system upgrades and security protocols
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ or similar certification preferred (willing to sponsor)
- Ability to lift 25 lbs and work in a fast-paced environment