Job Description
Join our dynamic IT team in Kansas City and jumpstart your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry professionals in a collaborative, fast-paced environment.
Our comprehensive training program ensures you'll develop expertise in network administration, cybersecurity fundamentals, and cloud technologies. We offer competitive compensation, flexible work arrangements, and clear pathways for career advancement. If you're passionate about technology and eager to grow professionally, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in service management systems
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service to internal and external stakeholders
- Participate in on-call rotation for urgent technical matters
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred but not required
- Ability to lift 30 pounds for equipment maintenance
- Valid driver's license for occasional site visits