Job Description
Join our dynamic IT team at TechCore Solutions Inc. as an Entry-Level IT Support Specialist! We're immediately hiring passionate tech enthusiasts in Fresno, CA to provide exceptional technical support to our growing client base. This is your gateway to a thriving IT career with hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid advancement in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, printers, and network equipment
- Document IT processes, user interactions, and system configurations in ticketing systems
- Assist with cybersecurity protocols including data backups and access management
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with attention to detail
- CompTIA A+ or similar certification preferred
- Excellent written/verbal communication skills
- Ability to work flexible hours including occasional on-call duties
- Valid California driver's license required