Job Description
Join our dynamic IT team in Albuquerque and kickstart your technology career! We're seeking motivated entry-level professionals to provide critical technical support across our organization. You'll gain hands-on experience with cutting-edge systems while delivering exceptional user support in a collaborative environment. This is your opportunity to grow professionally with comprehensive training and mentorship from industry experts.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Monitor helpdesk tickets and resolve user inquiries promptly
- Document technical procedures and troubleshooting steps
- Collaborate with senior IT staff on system upgrades and projects
- Participate in IT security awareness initiatives
- Support AV equipment and conference room technologies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation