Job Description
Join our dynamic IT team in Baltimore and kickstart your career in technology! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our clients. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact. We offer comprehensive training, career advancement pathways, and a collaborative environment designed for growth. Immediate openings available! Apply today to become part of Baltimore's thriving tech ecosystem.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and network peripherals
- Provide first-line technical support via phone, email, and remote assistance for end-user issues
- Document technical processes, incidents, and solutions in ITSM systems
- Collaborate with senior engineers on network infrastructure projects and system upgrades
- Monitor system performance and proactively address potential security vulnerabilities
- Train users on new technologies and best practices for data protection
- Participate in after-hours on-call rotation as required
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and network fundamentals
- Customer service experience with strong problem-solving abilities
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Valid driver's license and reliable transportation for occasional site visits
- Must be authorized to work in the United States immediately