Job Description
Jumpstart your IT career with InnovateTech Solutions! We're seeking passionate entry-level tech talent to join our dynamic Memphis team. As an IT Support Specialist, you'll be the backbone of our operations, providing critical technical assistance to colleagues and clients. If you're eager to learn, solve problems, and grow in a collaborative environment, this is your moment to shine. No experience? No problem! We value potential and offer comprehensive training.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 helpdesk support via phone, email, and ticketing systems
- Deploy and configure workstations, peripherals, and network devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct cybersecurity awareness training for staff
- Monitor system performance and proactively address anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (Azure/AWS preferred)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification a plus
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits