Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide critical technical support to our clients. This is an immediate hire opportunity offering hands-on experience with cutting-edge systems and mentorship from industry veterans. If you're eager to grow in a fast-paced environment while making tangible impacts, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and resolve tickets using ticketing systems (e.g., Jira, ServiceNow)
- Assist with system installations, configurations, and maintenance
- Train end-users on technology best practices and security protocols
- Collaborate with senior engineers on complex troubleshooting
- Monitor system health and proactively address potential issues
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS, networking fundamentals, and cybersecurity
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk tools and remote support protocols
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation