Job Description
Join TechFlow Dynamics as an Entry-Level IT Support Specialist and launch your career in San Francisco's thriving tech ecosystem! We're a cutting-edge digital transformation firm seeking passionate tech enthusiasts to deliver exceptional IT solutions to Fortune 500 clients. This immediate hire role offers mentorship from industry veterans and hands-on experience with cloud infrastructure, cybersecurity protocols, and enterprise systems. If you're ready to transform theoretical knowledge into practical expertise while working in our vibrant downtown San Francisco office, apply today!
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across hardware, software, and network issues
- Deploy and manage cloud-based systems including Azure and AWS environments
- Implement cybersecurity best practices including endpoint protection and access controls
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with cross-functional teams on IT infrastructure optimization projects
- Monitor system health using tools like SolarWinds and ServiceNow
- Assist with software installations, updates, and patch management across enterprise devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic proficiency in Windows OS, Active Directory, and network fundamentals
- Familiarity with ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication abilities
- Quick learner with passion for emerging technologies
- Eligibility to work in the United States immediately