Job Description
Launch your IT career in Nashville's thriving tech scene with TechNash Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team as IT Support Specialists. This hands-on role offers unparalleled growth opportunities in a collaborative environment where innovation meets real-world problem-solving. You'll gain exposure to cutting-edge infrastructure while supporting Nashville's most exciting businesses. We provide comprehensive training, mentorship programs, and a clear path to career advancement. Join us in building Nashville's technological future!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems, printers, and peripheral devices
- Manage user accounts, permissions, and security protocols following IT best practices
- Document incidents, solutions, and asset configurations in ServiceNow ticketing system
- Assist with network administration tasks including VLAN management and firewall configurations
- Conduct regular system maintenance including patch management and backup verification
- Train end-users on software applications and security protocols
- Collaborate with senior engineers on infrastructure projects and technology deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional certification preferred
- Proficiency with Windows 10/11, Active Directory, and basic networking concepts
- Strong diagnostic and problem-solving abilities with customer service mindset
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Basic knowledge of cloud platforms (AWS, Azure) and SaaS applications
- Ability to lift 30 lbs and work in server environments
- Valid Tennessee driver's license for occasional off-site support