Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm in Indianapolis! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a cornerstone of our operations, you'll provide critical technical assistance to our clients while gaining hands-on experience in a fast-paced environment. Our comprehensive training program ensures rapid skill development in networking, security, and cloud technologies. Join us to build a foundation for a rewarding tech career while contributing to innovative solutions that drive business success.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve end-user problems via phone, email, and remote access
- Document incidents, solutions, and asset information in ITSM systems
- Assist with hardware installations, configurations, and maintenance
- Collaborate with senior IT staff on complex technical projects
- Implement security protocols and maintain system integrity
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security concepts
- Strong problem-solving abilities with analytical mindset
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (willing to train)