Job Description
Join TechNova Solutions' award-winning IT team and launch your tech career in the heart of San Francisco! We're seeking passionate entry-level IT professionals to provide exceptional technical support to our dynamic workforce. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while working alongside industry mentors. Our comprehensive training program ensures rapid growth into cloud infrastructure, cybersecurity, and systems administration roles. Enjoy competitive benefits, flexible work arrangements, and opportunities to contribute to projects impacting thousands of users globally.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in cybersecurity awareness training and implementation
- Support cloud services (Microsoft 365, AWS) troubleshooting
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (not required)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS troubleshooting
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work in a dynamic office environment
- Valid driver's license (occasional off-site support required)
- Basic knowledge of cybersecurity best practices