Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Charlotte's thriving tech hub! TechNova Solutions is seeking motivated tech enthusiasts to provide essential IT infrastructure support to our growing client base. This role offers hands-on experience with cutting-edge technologies and a clear path to career advancement. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment in the heart of Uptown Charlotte.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems for enterprise clients
- Provide Tier 1/2 technical support via phone, email, and remote access
- Document IT procedures and maintain accurate asset inventories
- Collaborate with senior engineers on network security implementations
- Manage user accounts and system access permissions
- Conduct regular system backups and disaster recovery drills
- Assist with on-site hardware deployments and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- CompTIA A+ or Network+ certification preferred (not required)
- Ability to lift 30lbs and work flexible hours during system outages
- Valid North Carolina driver's license for occasional on-site visits