Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic Fort Worth team as IT Support Specialists. This role offers hands-on experience in network administration, system troubleshooting, and user support within a fast-paced corporate environment. You'll work alongside senior engineers to implement cutting-edge IT solutions while building foundational skills in cybersecurity, cloud technologies, and infrastructure management.
Our comprehensive training program includes mentorship opportunities, certification pathways (CompTIA A+/Network+), and exposure to enterprise-grade systems. Join us to become part of a company that invests in talent growth and values innovation. Perfect for recent graduates or career-changers with basic technical aptitude!
Responsibilities
- Provide Tier 1 technical support for 200+ employees via ticketing system, phone, and remote assistance
- Deploy and configure Windows 10/11 workstations, printers, and peripheral devices
- Assist with Active Directory management, user account creation, and access permissions
- Monitor network performance using tools like SolarWinds and ManageEngine
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and service contracts
- Participate in quarterly IT audits and security compliance initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Microsoft Office suite
- Customer service mindset with strong written/verbal communication skills
- Ability to troubleshoot hardware/software issues logically
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional equipment transport