Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide essential support to our growing client base in Jacksonville. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Manage user accounts and access permissions across organizational systems
- Document technical processes and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Strong troubleshooting skills for Windows/Linux environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize tasks
- Experience with ticketing systems (ServiceNow, Jira)
- Familiarity with cloud platforms (AWS, Azure) preferred