Job Description
Join our dynamic team at Silicon Valley Tech Solutions and kickstart your IT career in the heart of innovation! We're seeking passionate Entry Level IT Support Specialists to provide exceptional technical assistance to our clients. As a key member of our growing tech hub, you'll gain hands-on experience with cutting-edge systems while working alongside industry veterans. Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths in San Jose's thriving tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues, resolutions, and standard operating procedures
- Collaborate with senior engineers on network and system deployments
- Conduct regular hardware/software audits and maintenance
- Deliver basic cybersecurity awareness training to end-users
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Proficiency with Windows 10/11, macOS, and basic networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Basic knowledge of cloud platforms (AWS/Azure/GCP)
- Ability to lift 25lbs and work with hardware components