Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated individuals passionate about providing exceptional technical support to our growing client base in San Diego. This role offers hands-on experience with cutting-edge infrastructure while fostering professional growth through mentorship and training programs. We value innovation, collaboration, and continuous learning, making this the perfect opportunity to build a solid foundation in IT operations.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document technical issues and solutions using our ticketing system
- Assist with user account management and access control procedures
- Collaborate with senior team members on system upgrades and security patches
- Participate in IT asset inventory and maintenance activities
- Deliver training to end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional on-site visits