Job Description
Join Phoenix's fastest-growing tech firm as an Entry Level IT Support Specialist! We're seeking motivated recent graduates and career changers to deliver exceptional technical support to our clients. Enjoy hands-on experience with cutting-edge infrastructure while receiving mentorship from senior engineers. Our collaborative culture offers rapid career growth and industry certifications. Work in our modern downtown Phoenix office with flexible schedules and competitive benefits. Perfect for launching your IT career in Arizona's thriving tech hub!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document troubleshooting processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service
- Assist with cybersecurity protocols and access management
- Participate in system upgrades and maintenance windows
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware and software issues
- CompTIA A+ or similar certification preferred
- Valid Arizona driver's license required for occasional site visits