Job Description
Launch your IT career with TechFlow Solutions Inc., a leading technology innovator in Los Angeles. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to our clients. This role offers hands-on experience with cutting-edge systems and a clear pathway to career growth within our organization. If you're eager to learn, solve problems, and contribute to a collaborative tech environment, we encourage you to apply.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document all IT activities using our ticketing system and knowledge base
- Collaborate with senior engineers on system upgrades and security implementations
- Assist with onboarding new employees and setting up workstations
- Monitor network performance and escalate critical issues appropriately
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and ability to troubleshoot technical issues logically
- Excellent written and verbal communication skills with customer service focus
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work independently and prioritize tasks in a fast-paced environment