Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of New York's tech scene! We're seeking passionate tech enthusiasts eager to build foundational skills in a dynamic, fast-paced environment. As part of our innovative team, you'll gain hands-on experience with cutting-edge infrastructure while contributing to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. This is your gateway to a thriving IT career in NYC!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain network infrastructure (switches, routers, firewalls)
- Create and maintain documentation for IT processes and SOPs
- Collaborate with cross-functional teams on cybersecurity initiatives
- Assist with cloud service administration (Azure/O365)
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows Server administration
- Familiarity with Active Directory and Group Policy
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment deployment
- Valid NY driver's license required
- US citizenship or permanent residency mandatory