Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support across our growing Arlington operations. This hybrid role offers hands-on experience with cutting-edge systems while working alongside industry mentors who will accelerate your professional growth. You'll gain exposure to network administration, cybersecurity protocols, and cloud technologies – all while making tangible impact in a collaborative, fast-paced environment. If you're passionate about technology and ready to build a foundation for a successful IT career, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues across Windows and macOS environments
- Assist with system deployments, configurations, and patch management
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with senior IT staff on infrastructure projects
- Support cybersecurity initiatives including access management and threat monitoring
- Manage inventory of IT assets and procurement requests
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Strong problem-solving skills with customer service mindset
- Ability to work independently and prioritize tasks effectively
- Valid driver's license and reliable transportation
- Experience with Microsoft 365 or Google Workspace