Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to launch their careers in the vibrant New Orleans tech scene. As a cornerstone of our IT infrastructure team, you'll gain hands-on experience with enterprise systems while contributing to innovative digital transformation projects. Our culture values continuous learning, collaboration, and professional growth—perfect for ambitious newcomers ready to make their mark in IT.
Responsibilities
- Provide Tier 1 technical support to 200+ employees via ticketing system and direct assistance
- Deploy and configure hardware/software assets including laptops, peripherals, and cloud applications
- Monitor and maintain network security protocols, including endpoint protection systems
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on infrastructure upgrades and system migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic proficiency with Windows/macOS operating systems and Microsoft 365
- Strong troubleshooting methodology with customer service focus
- Ability to lift 30 lbs and work in varied office environments
- Valid Louisiana driver's license for occasional equipment transport