Job Description
Launch your IT career with InnovateTech Solutions in Tulsa! We're seeking passionate entry-level tech enthusiasts to join our dynamic support team. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative environment focused on growth. As a cornerstone of our digital transformation, you'll gain hands-on experience with cutting-edge systems while making tangible impact for our clients.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage helpdesk tickets using ServiceNow and resolve within SLA targets
- Document technical procedures and create user knowledge base articles
- Assist with cybersecurity protocols and data backup systems
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows OS, Active Directory, and cloud services
- Strong problem-solving and customer communication skills
- Experience with ticketing systems (Jira, ServiceNow) a plus
- Ability to lift 30lbs and work in varied environments