Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional IT services to our Boston-based clients. No experience? No problem – we provide comprehensive training and mentorship to launch your career in technology. Collaborate with industry experts while supporting cutting-edge infrastructure across diverse industries.
Our supportive environment encourages growth through hands-on experience with enterprise systems, network troubleshooting, and customer service excellence. Enjoy competitive benefits, professional development stipends, and the opportunity to work with innovative technologies in Boston's thriving tech hub.
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network administration tasks including VPN setup and wireless connectivity
- Document technical procedures and maintain accurate service request logs
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver user training on new technologies and software applications
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written/verbal communication and customer service abilities
- Familiarity with IT service management tools (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits