Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. This is your opportunity to grow in a collaborative environment while solving real-world IT challenges. Enjoy competitive compensation, comprehensive benefits, and ongoing training programs designed to accelerate your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Provide on-site support for client equipment as needed
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Familiarity with helpdesk ticketing systems (Service Desk preferred)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 25 lbs and work in varied office environments
- Valid Indiana driver's license for occasional client visits