Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! InnovateTech Solutions is seeking motivated tech enthusiasts to provide essential IT infrastructure support to our growing client base in Charlotte's thriving tech sector. This role offers hands-on experience with cutting-edge systems while delivering exceptional service to our partners.
You'll work alongside industry experts to maintain network integrity, resolve technical issues, and implement security protocols. Our comprehensive training program ensures rapid skill development in cloud technologies, cybersecurity, and system administration. If you're passionate about technology and eager to grow in a collaborative environment, this is your opportunity to build a future-proof career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Install, configure, and troubleshoot Windows and macOS systems
- Manage Active Directory environments and user account administration
- Monitor and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Support cloud platforms including Microsoft Azure and Office 365
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows Server administration and networking principles
- Strong problem-solving abilities with customer service mindset
- Familiarity with ITIL or ITSM frameworks
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties