Job Description
Join our dynamic team at InnovateTech Solutions and launch your IT career in Fort Worth! We're seeking passionate tech enthusiasts to provide essential IT support to our growing client base. This entry-level role offers hands-on experience with cutting-edge technologies and a clear path to career advancement. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative environment that values innovation and continuous learning.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets and provide Tier 1 technical support via phone/email
- Deploy and configure new workstations and peripherals
- Document IT processes and create user knowledge base articles
- Assist with network maintenance and security protocols
- Collaborate with cross-functional teams on IT projects
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and user account management
- Strong troubleshooting skills with Windows OS and Microsoft Office
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment handling
- Valid Texas driver's license for occasional client site visits
- CompTIA A+ certification preferred