Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in digital transformation services based in sunny Jacksonville, FL! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while contributing to our mission of empowering businesses through reliable IT infrastructure. Join us to grow professionally in a collaborative environment with mentorship from seasoned professionals and opportunities for career advancement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network devices
- Document all IT activities, incidents, and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on network security protocols and access management
- Assist with onboarding new employees including workstation setup and account provisioning
- Monitor system performance and proactively address potential vulnerabilities
- Participate in regular IT training sessions to expand technical knowledge
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cybersecurity principles
- Familiarity with helpdesk ticketing systems and remote desktop tools
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site client visits