Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your tech career in Portland's thriving innovation hub! We're seeking passionate tech enthusiasts ready to make an immediate impact. You'll provide critical technical support to our dynamic team while learning cutting-edge systems from industry veterans. Enjoy a collaborative environment with mentorship opportunities, competitive benefits, and the chance to grow within a rapidly expanding tech firm. Perfect for recent graduates or career changers with basic IT knowledge – no advanced experience required!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Deploy and configure workstations, laptops, and peripherals for new hires
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document technical processes and maintain accurate asset inventory databases
- Collaborate with senior IT staff on security protocols and system updates
- Deliver exceptional customer service with clear communication and problem-solving
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- Basic knowledge of Windows OS, macOS, and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- CompTIA A+ certification or equivalent experience a plus
- Valid driver's license and reliable transportation required