Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in Chicago's tech scene. We're seeking motivated Entry Level IT Support Specialists to join our dynamic team immediately. This role offers hands-on experience with cutting-edge technology while providing critical infrastructure support to our Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and rapid career growth in our collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues across Windows/Linux environments
- Manage helpdesk ticket systems and resolve user inquiries within SLA targets
- Deploy and configure workstations, peripherals, and network equipment
- Monitor system health and perform preventive maintenance on IT infrastructure
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on security and compliance initiatives
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with OS troubleshooting (Windows 10/11, Ubuntu)
- Familiarity with cloud platforms (AWS/Azure) preferred
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Ability to lift 30lbs and work flexible hours