Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support across our New York headquarters. This immediate opening offers hands-on experience with cutting-edge systems while launching your career in a fast-paced environment. You'll gain exposure to enterprise-level networking, security protocols, and client-facing technical solutions – all with mentorship from senior engineers.
Our team values innovation and continuous learning. As a key member, you'll contribute to daily operations while developing specialized skills in cloud technologies and automation. This is your chance to build foundational expertise in a supportive setting where your growth is prioritized.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Manage Active Directory accounts and user permissions
- Deploy and configure Windows 10/11 enterprise systems
- Monitor network infrastructure using SolarWinds and Nagios
- Document IT procedures using ServiceNow ticketing system
- Assist with Microsoft 365 administration (Teams, Azure AD, Exchange)
- Support AV equipment and conference room technology
- Participate in quarterly IT audits and compliance checks
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of TCP/IP, DNS, and DHCP protocols
- Familiarity with Windows OS and Microsoft Office 365
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs for equipment maintenance
- Excellent written/verbal communication abilities
- Valid driver's license for occasional off-site support