Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Austin. As a foundational member of our IT department, you'll gain hands-on experience deploying cutting-edge solutions while supporting Fortune 500 clients. Our mentorship-driven environment ensures rapid skill growth in cloud infrastructure, cybersecurity, and enterprise systems. Enjoy competitive benefits, flexible work arrangements, and a culture that celebrates innovation. Apply today to transform your potential into professional excellence!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via ticketing system and remote assistance
- Deploy and configure Windows/macOS workstations, mobile devices, and peripheral equipment
- Monitor network performance, troubleshoot connectivity issues, and escalate complex problems
- Document IT procedures, asset inventory, and knowledge base articles
- Collaborate with senior engineers on cloud migrations (AWS/Azure) and security implementations
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- 0-2 years of hands-on IT experience (internships, personal projects, or help desk roles)
- Proficiency with Windows/macOS, Active Directory, and network fundamentals
- Strong problem-solving abilities and customer service orientation
- Basic knowledge of cloud platforms (AWS/Azure) or virtualization
- Excellent written/verbal communication skills and ability to document technical processes