Job Description
Join our dynamic IT team in the heart of New Orleans! TechSolutions Inc. is seeking passionate entry-level professionals to kickstart their careers in technology. As an IT Support Specialist, you'll be the backbone of our organization, ensuring seamless operations while gaining hands-on experience with cutting-edge systems. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values growth and innovation. Perfect for recent graduates or career changers looking to make their mark in the tech industry!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and maintain accurate service records
- Collaborate with senior IT staff on system upgrades and projects
- Train employees on new technologies and best practices
- Monitor system performance and troubleshoot operational problems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in a team environment
- Valid driver's license for occasional off-site support