Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Minneapolis's thriving tech ecosystem. You'll gain hands-on experience supporting enterprise systems while working alongside industry experts. This role offers structured training, mentorship, and clear growth paths into cybersecurity, cloud infrastructure, or network administration. Enjoy competitive benefits including tuition reimbursement and professional certification support. If you're a recent graduate or career-changer with technical aptitude and problem-solving skills, we want to meet you!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage helpdesk ticket systems and document resolution procedures
- Deploy and configure workstations, laptops, and mobile devices
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with cross-functional teams on system implementations
- Create user documentation and training materials
- Participate in IT asset inventory management
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience for technical learners
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ certification preferred (or willingness to obtain)