Job Description
Launch your IT career with TechNova Solutions in Raleigh's thriving tech hub! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise systems while working alongside industry mentors. Our comprehensive training program ensures rapid skill development in cloud infrastructure, cybersecurity, and network administration. Enjoy competitive benefits, flexible work arrangements, and clear career progression paths.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Deploy and configure Windows/macOS systems using SCCM and Jamf
- Monitor and maintain Azure AD/O365 environments with PowerShell automation
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Implement security protocols and patch management cycles
- Support AV conferencing systems and virtual meeting platforms
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic understanding of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Familiarity with Microsoft 365 administration tools
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs for equipment installation duties
- Valid NC driver's license for occasional off-site support