Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in Colorado's thriving tech hub! We're seeking motivated individuals with a passion for technology to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while receiving mentorship from industry veterans. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most livable cities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for cloud-based applications (O365, G Suite)
- Manage helpdesk tickets and maintain documentation in ITSM systems
- Deploy and configure workstations under senior supervision
- Assist with network troubleshooting and basic security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic knowledge of Active Directory, VPN, and networking fundamentals
- Strong problem-solving skills and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira, etc.) preferred
- Valid Colorado driver's license for occasional client visits