Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic team in Atlanta. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations and empowering colleagues with cutting-edge technology. Our comprehensive training program and mentorship opportunities will accelerate your growth in a collaborative, innovation-driven environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on new technologies and systems
- Monitor system performance and security protocols
- Assist with asset management and software licensing compliance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent communication and documentation skills
- Ability to lift 30 lbs for equipment maintenance